Melton Health Hub Dental Clinic

Our dental clinic is located at Melton Health.

It comprises of twelve dental chairs and a purpose-built laboratory for the construction of dentures. Eight of the twelve chairs are allocated to La Trobe University Dental Students for teaching purposes, and, if you are eligible, you will have the option of seeing a qualified dentist or a student dentist.

The dental service also provides an emergency service for toothache and trauma to the mouth.

Waiting lists – general information

When you call to make an appointment for general dental care or denture care, you will usually be placed on a waiting list. The length of the waiting list will be different at each community dental clinic. When your name reaches the top of the list, you will be offered an appointment. Waiting lists do not apply for groups listed under priority access (see below). 

Information on waiting times for dental care around Victoria is available from the Department of Health Victorian Health Services Performance website. 

You cannot be on more than one waiting list. You can only be on the waiting list of one community dental clinic at a time. You can transfer to the waiting list of another clinic and there is no penalty for changing clinics. Your place on the waiting list you transferred to will show the date that you were placed on the original waiting list.

Waiting lists – your contact details

If you are on a dental waiting list and your contact details have changed, please call the dental clinic where you are waiting to let them know, so they can update your details. This will make sure that we can contact you to arrange your appointment as soon as your name reaches the top of the list.

Waiting lists – dentures

If you require dentures and you have no natural teeth, you will be added to the denture waiting list.

If you require dentures and have natural teeth, you need to have general dental care first. You will be placed on the general waiting list and once you have completed general care, you will be placed on the denture waiting list. The date listed on the denture waiting list will be the original date when you were placed on the general waiting list.

General dental, denture and specialist dental care through the public dental system

The following people are eligible:

• Children and young people
  • All children aged 0 – 12 years (general and denture care only for non-concession card holders).
  • Young people aged 13 – 17 years who are health care or pensioner concession card holders or dependents of concession card holders.
  • All children and young people up to 18 years of age, who are in out-of-home care provided by the Children Youth and Families Division of the Department of Human Services.
  • All youth justice clients in custodial care, up to 18 years of age.
  • If you have children aged between 2 and 17 years and you don't hold a concession card, your children may still be able to get free dental care through the Child Dental Benefits Schedule. Children between 2 and 17 years of age are eligible if they receive Family Tax Benefit A or other relevant Australian Government payments. Find out more about the Child Dental Benefits Schedule. https://www.servicesaustralia.gov.au/child-dental-benefits-schedule
• Adults aged 18 years and over, who are health care or pensioner concession card holders or dependents of concession card holders .
• All refugees and asylum seekers.
• All Aboriginal and Torres Strait Islander peoples who are treated at The Royal Dental Hospital of Melbourne.
• Registered clients of mental health and disability services, supported by a letter of recommendation from their case manager or staff of special development schools.
• Those receiving care from undergraduate students.

Priority Access

If you are eligible for public dental services, you may also have priority access to public dental care. 

People who have priority access will be offered the next available appointment for general care and will not be placed on the general care wait list. Where you have denture care needs, you will be offered the next available appointment for denture care or placed on the priority denture list, where applicable.

The following groups have priority access to care:

• Aboriginal and Torres Strait Islander peoples
• Children (0-12 years) and young people
• Homeless people and people at risk of homelessness
• Pregnant women
• Refugees and asylum seekers
• Registered clients of mental health and disability services, supported by a letter of recommendation from their case manager or staff of special developmental schools

If you meet any of the above criteria, tell the receptionist when you telephone to make an appointment that you may be eligible for ‘priority access’

For more complex treatment that cannot be undertaken at our clinic, you may be eligible for referral to the Royal Dental Hospital of Melbourne for treatment by various specialist departments. A similar waitlist system is in place. In addition to the public dental eligibility criteria, each specialist department will also have specific eligibility criteria. Referral does not guarantee provision of treatment. You will be assessed on a case-by-case basis and the final decision will be made by the specialist. 

Place/Role:  Referral and Appointment Service, Dental Manager

Email: BMM-Dentaladmin@wh.org.au
Phone: 9747 7676 
Fax: 8746 2076