Patient fees and billing
Eligible for Medicare?
If you have a valid Medicare card, most of the medical and healthcare services you receive as a public patient at Western Health will be covered.
Some out-of-pocket expenses may still apply, including:
- medicines dispensed by the hospital pharmacy
- mobility aids or homecare equipment, such as medical boots and bed frames.
- Radiology
Not eligible for Medicare?
As a Medicare Ineligible Patient, it is your responsibility to ensure that you have health insurance or adequate funding to cover the cost of your health care. You will need to pay for any medical treatment or care at Western Health.
- You will need to organise payment with our Patient Liaison Officer before receiving treatment or care.
- Charges vary depending on the treatment provided and whether you have private health insurance.
- You are responsible for the cost of your healthcare. Where possible, we will provide you with an estimate before treatment. In urgent or emergency situations, treatment may proceed without prior approval, and full payment will still be required upfront.
For more information on what to expect and how to plan for your care, visit the Medicare-ineligible patients page.
Information for WorkCover and TAC patients
If your visit to hospital is a result of a workplace or transport accident, most of your costs will be covered if:
- you have a valid claim with WorkCover or the Transport Accident Commission
- the services you receive are covered under your claim.
Unpaid Accounts
Unpaid accounts or breach of payment arrangements will result in your account being referred to a debt collection agency.
How to make a payment
Payment options are available on your bottom on your invoice which include over the phone, BPAY and Australia Post, please see below other payment options which may be available subject to campus location
Pay by phone
Contact Patient Accounts to pay by debit or credit card for all hospital services on (03) 9057 8241.
Pay in person
Payments can be made by credit card or EFTPOS. Please contact our Patient Liaison Officers to arrange.
Pay by web banking
Payment can be made via our web banking service, using Visa or Mastercard. Please ensure all mandatory fields are filled in for the payment to be processed.
Paying for pathology services
If you’ve received an invoice from Dorevitch Pathology, find out how you can pay for these services.
Contact Patient Accounts
We’re here to help. Please get in touch via phone or email if you need any assistance or further information.
Phone: (03) 9057 8241 (Monday to Friday, 8:30 am – 4:30 pm)
Email: See below for which address to use.
- Medicare-ineligible patients (overseas visitors)
WH-PatientAccounts@wh.org.au
- To request a Patient Liaison Officer (for upcoming or admitted overseas patients)
wh.plo@wh.org.au
- Workcover/TAC patients
- Privately insured patients
wh-privatepatients@wh.org.au
Please provide us the following information:
- patient’s full name
- their date of birth
- invoice number where possible
- date of service/admission