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Behavioural Assessment and Specialist Intervention Consultation Service (BASICS)

​We support individuals living with mental health concerns in residential facilities, the staff, and the consumers' families and carers.

Key points

  • Individuals living in or moving to a residential care facility who also have mental health concerns or symptoms of dementia can receive treatment, care and support from BASICS
  • We work to understand and respond to each person as a unique individual, and work collaboratively with their care network to enhance wellbeing and quality of life
  • Our services include advice, information, workshops, assessments, modelling of behaviour management, and assistance with case management and care planning 

What we do

At the BASICS, we provide support to consumers who have a mental health concern or dementia and live in a residential care facility. We also support their family and carers. 

Our services include: 

  • Information and advice
  • Education and tailored information workshops
  • Assessments
  • Assistance with case management and care planning
  • Mentoring and modelling of behaviour management techniques 

We work to better understand and respond to each person as a unique individual, and to work collaboratively to enhance wellbeing and quality of life. 

Who can use our service?

Individuals are eligible for our service if they: 

  • Are aged 65 years or over, or younger consumers with age-related mental ill-health
  • Have disturbances of thoughts, mood or perception
  • Have behavioural or psychological symptoms of dementia
  • Live in a residential aged care facility
  • Are being discharged from an Aged Persons Acute Inpatient Unit to a residential aged care facility
  • Are transitioning from an acute hospital admission into a residential aged care facility 

Any person living in a residential aged care facility in the MidWest/Southwest area of Melbourne can be referred to us. 

Referrals can be made via our centralized triage on: Tel: 1300 874 243 

How we work

What happens after referral? 

After referral, one of our mental health clinicians will: 

  • Visit the person in their current care environment
  • Interview and assess their wellbeing and mental health status
  • Consult with the person, their family, carer or GP to develop a plan that takes into account the consumer's preferences, wellbeing and wider social and cultural background
  • Visit to offer support and further reviews as needed 

Our team

Our team is staffed with a diverse range of highly skilled mental health clinicians. Our clinicians complete thorough individual assessments to complement care planning that will help individuals and their carers through the individual's recovery journey. 

General practitioners (GPs) remain the primary health care professional. We liaise with GPs throughout the individual’s time with us. 

Referrals

We accept referrals for this service via centralised triage.  

Call Triage on 1300 874 243 to discuss a new referral. 

If you would like to discuss treatment or care plans, you can contact the BASICS on 9288 7150 directly and ask to speak to the key clinician, Monday to Friday, 9am to 4.30pm.  

For out of hours support, call Triage. If your consumer is presenting in an emergency situation, call 000 for an immediate response.  

Contact Us

Phone: 9057 4150
Fax: 7071 5902
Address: 
Harvester Clinic 
4C Devonshire Road, Sunshine, Victoria

In the case of a life threatening emergency, call 30020.
Emergency

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Acknowledgement of Country

We acknowledge the Traditional Custodians of all the lands and waterways on which Western Health staff, volunteers, consumers and caregivers come together. As we work, learn and grow, we pay our deep respects to the Elders and Traditional Custodians past, present and emerging of the Wurundjeri Woi-Wurrung, Boon Wurrung, Bunurong and Wadawurrung Countries of the greater Kulin Nation. We are committed to the healing of country, working towards equity in health outcomes, and the ongoing journey of reconciliation. Western Health is committed to respectfully listening and learning from Aboriginal and Torres Strait Islander people and we are truly guided by the values of relationship, responsibility and respect.