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Patients and visitors

Find everything you need to plan your visit, get support, and make your experience with us easier.

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What to bring to hospital
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Your hospital stay

Get ready for your hospital visit by knowing what to bring, how to access care, and what to expect before and after your stay.

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Access your information and understand costs

Find out how to view your medical records, check if you’re eligible for Medicare, and understand any fees or bills.

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Rights, feedback and support

Learn about your rights, give feedback, and access support if something doesn’t feel right.

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Acknowledgement of Country

We acknowledge the Traditional Custodians of all the lands and waterways on which Western Health staff, volunteers, consumers and caregivers come together. As we work, learn and grow, we pay our deep respects to the Elders and Traditional Custodians past, present and emerging of the Wurundjeri Woi-Wurrung, Boon Wurrung, Bunurong and Wadawurrung Countries of the greater Kulin Nation. We are committed to the healing of country, working towards equity in health outcomes, and the ongoing journey of reconciliation. Western Health is committed to respectfully listening and learning from Aboriginal and Torres Strait Islander people and we are truly guided by the values of relationship, responsibility and respect.