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What's Happening?

Western Health is implementing changes to improve security as well as simplify and centralize access to web based applications. Part of this change will be the introduction of Single Sign On (SSO) and Multi-Factor (MFA) to access your web based applications. 

With SSO, web based applications can accessed from one location, and only need to login with Email as your Username followed by your Western Health password just the once. 

 

What you need to do

The first thing to do is to register for SSO. Registration will take about 2 minutes and can be completed in 6 steps.

Details on how to register can be found on the registration link ​below. 

Once registered, applications that have been imported into SSO can be accessed via a dashboard or directly via the application on the desktop.

Further information on access SSO applications can be found in the Applications link below.

Support and further information

Further information can be found in the FRQ document and Authentication options links.

If you have an issue cannot be resolved by the information provided in the Basic troubleshooting guide, then please log a ticket with the Service Desk.

Phone: 03 8345 6777

Email:
ServiceDesk@wh.org.au

Internet:
http://servicedesk.wh.org.au

Travelling Overseas

If you are travelling overseas or will be on extended leave and require access to your work account or WebMail, you must raise a request via the Service Desk on 03 8345 6777, Email ServiceDesk@wh.org.au or Portal http://servicedesk.wh.org.au at least three days prior to your departure.
In the case of a life threatening emergency, call 30020.
Emergency

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Acknowledgement of Country

We acknowledge the Traditional Custodians of all the lands and waterways on which Western Health staff, volunteers, consumers and caregivers come together. As we work, learn and grow, we pay our deep respects to the Elders and Traditional Custodians past, present and emerging of the Wurundjeri Woi-Wurrung, Boon Wurrung, Bunurong and Wadawurrung Countries of the greater Kulin Nation. We are committed to the healing of country, working towards equity in health outcomes, and the ongoing journey of reconciliation. Western Health is committed to respectfully listening and learning from Aboriginal and Torres Strait Islander people and we are truly guided by the values of relationship, responsibility and respect.