Contact Us

Western Health site contact details.

Medical questions should not be submitted via the below form.  Your General Practitioner (GP) should be able to answer your medical questions.

If this is an emergency, please dial 000 or go to the hospital emergency room  nearest you.

MEDIA ENQUIRIES 

The Western Health Public Affairs Team is the first point of contact for all media enquiries and requests. 

The team can assist media outlets and journalists with: 

• Patient condition updates 

• Interviews with patients and staff 

• Facilitating and escorting film crews and photographers 

• Providing experts for medical opinion 

• Permissions for filming on hospital grounds. 

Western Health also provides an on-call media service. Journalists are welcome to contact our media advisor on-call via Western Health Switchboard on (03) 8345 6666. Please note that our team do not respond to emails received on public holidays or outside of regular business hours.

Western Health provides healthcare services to the Dame Phyllis Frost Correctional Centre. Media enquiries regarding the Correctional Centre or requests for condition reports related to care provision at the Correctional Centre should be directed to the Corrections Victoria Media Team on 1300 481 978. 

Journalists are directed to our Media Enquiries page for further information. 

MEDICAL RECORDS 

For patients requiring a copy of your recent discharge summary, please call the Western Health switchboard on (03) 8345 6666 and ask to be transferred to Medical Records.

For all other requests for medical records, please visit our Freedom of Information page for more information Accessing information about me.

FEEDBACK

Refer to our feedback page to let us know about your experience. You can take tell us about your experience, make suggestions on how to improve our service, share a compliment about our staff and services, or make a complaint.

CONTACT US

Use the below form to contact us regarding any other query.