Interpreter services
We’re committed to providing care that is inclusive and accessible for everyone. If you need assistance with understanding or communicating in English, you can access free, professional interpreter services to ensure you receive the best care possible.
Languages available
We have a team of on-site NAATI (National Accreditation Authority for Translators and Interpreters) certified interpreters for the following languages:
- Arabic
- Burmese
- Cantonese
- Croatian
- Greek
- Italian
- Mandarin
- Serbian
- Spanish
- Vietnamese
For other languages, including AUSLAN requests, we source certified interpreters through an agency.
Accessing an interpreter
If you need an interpreter, you can let us know when you arrive at any of our hospitals, or you can call us on (03) 8345 7148 (Monday to Friday, 8:30am–5pm).
Outside of these hours, you can use the telephone interpreting service (available 24 hours a day, 7 days a week).
Why you might need an interpreter
If you or your loved one is not comfortable communicating in English, an interpreter can help ensure that you receive clear and accurate information about your care.
Our interpreter services are available to help you:
- understand your health condition and treatment options
- communicate clearly with your care team
- know your rights and responsibilities
- make informed decisions about your care.